Affirming words from moms and dads are like light switches. Speak a word of affirmation at the right moment in a child's life and it's like lighting up a whole roomful of possibilities.
— Gary Smalley
We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. This document describes our privacy policies in accordance with current privacy legislation.
What is Personal Information?
Personal information is information about an identifiable individual. Personal information includes information that relates to: an individual's personal characteristics (e.g., gender, age, income, home address or phone number, ethnic background, family status); health (e.g., health history, health conditions, health services received by them); or, activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is different from business information (e.g., an individual's business address and telephone number). This is not protected by privacy legislation.
Who We Are
Clinical staff who work in collaboration with Dr. Gilpin are Dr. Jubilea Mansell, and Anne Newby (Anne Newby can be reached at 519-657-3517). We are often in contact with a number of consultants and agencies that may, in the course of our duties, have limited access to personal information we hold. These may include schools, school boards, physicians or other allied health care providers (e.g. speech language pathologists, physiotherapists etc). We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance that they follow appropriate privacy principles.
We Collect Personal Information:
You can choose not to be part of some of these related or secondary purposes (e.g., by declining special offers or promotions, by paying for your services in advance). We do not, however, have much choice about some of these related or secondary purposes (e.g., external regulation).
Protecting Personal Information
Personal information is protected in the following manner:
Retention and Destruction of Personal Information
In accordance with the College of Psychologists of Ontario, we keep our client files for at least 10 years past the client's 18th birthday or for 10 years past the date of last contact for adults (anyone over the age of 18 yrs. 11 mos.) We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed.
You Can Look at Your Information
With only a few exceptions, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests.
Do You Have a Concern?
Dr. M. Gilpin has the primary responsibility for developing, implementing and monitoring all policies and procedures related to the protection of personal information. She can be reached at 519-319-4743 or by email (firstname.lastname@example.org) to address any questions or concerns you might have. If you wish to make a formal complaint about our privacy practices, you may make it in writing to Dr. Gilpin. She will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal written decision with reasons.
The College of Psychologists of Ontario
For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:
112 Kent Street, Ottawa, Ontario K1A 1H3
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